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The E-SHOP: How it works
See our instructions on video
New customer?
  1. Sign up

    How do I fill in the registration form, which is accessed from the New customer section? First register. You then need to wait for your pre-registration to be validated by our sales team (at the latest on the business day following your request). As soon as this has been done, you will receive a confirmation email.

    Practical! Do you have an electronic identity card reader (e-ID)? Your information is filled in and validated automatically. You can therefore buy your travel documents immediately!

  2. Order your MOBIB or MOBIB Basic card

  3. Add your travel documents

    Once the card has been added to the basket, you are able to load one or more travel documents onto it.

  4. Make the payment using a bank card (Maestro, Visa or MasterCard).
     Our payment platform is secured using 3D Secure technology.
  5. Your card, loaded with the purchased travel documents, will be sent to you by post on the business day following your order.

Do you already have a MOBIB card?
  1. Have your identifiers in hand and access your customer account directly via the section I already have a customer account.


    If you don’t have your identifiers, you can request this via the identifier request form.

  2. To buy a travel document, click on the button Buy a travel document and select the travel documents to buy by clicking on Add to basket.

  3. Make the payment using a bank card (Maestro, Visa or MasterCard).

  4. Your travel documents will be loaded onto your MOBIB/MOBIB Basic card on the day following your purchase, as soon as you present it in front of a scanner or SELF.

Good to know

Your tickets will be loaded on your MOBIB/basic MOBIB card the day after your purchase, when you hold it in front of a validator or a SELF device. Make sure that the “Teledistribution carried out” message is displayed at the top of the screen.

You will have 255 days to load a travel document bought via the E-SHOP onto your MOBIB card. Once this time has passed, your travel document will no longer be available.